Return & Refund Policy

Last Updated: July 31st, 2026

This Return & Refund Policy applies to both B2B corporate procurement orders and B2C individual purchase orders placed via this website, covering all cross-border transactions of commercial vehicle and bus spare parts. All transactions shall comply with international cross-border trade rules to distinguish after-sales services for quality defects and discretionary returns without valid grounds.

1. Eligible Return, Exchange and Refund Conditions

We accept applications for returns, exchanges or refunds only if verified and meeting the following valid criteria:

• Incorrect Shipment: We deliver goods with wrong model numbers, incompatible spare parts, or quantities inconsistent with the order agreement.

• Manufacturing Quality Defects: Products have factory-originated quality defects and fail to function normally under proper installation and standard operating conditions.

• Severe Transit Damage: Products suffer breakage, cracking or complete failure caused by rough logistics handling, and the Buyer can provide complete photographic and video evidence.

2. Non-Returnable & Non-Refundable Circumstances

Returns, exchanges and refunds shall NOT be accepted under the following scenarios, applicable equally to corporate and individual customers:

• Incorrect model, specification or size selected due to the Buyer’s independent judgment error.

• Products that have been installed, used, disassembled, modified, artificially worn or manually damaged.

• Loss or damage of original product packaging that impairs secondary sales.

• Normal aging and natural wear generated by long-term vehicle operation.

• Product malfunctions arising from improper installation, mismatched vehicle models or non-standard maintenance operations.

• Losses caused by logistics delays, customs detention, import tax adjustments, policy changes and other external force majeure factors.

• Applications submitted beyond the after-sales validity period, applications lacking valid supporting evidence, or goods returned privately without our prior written confirmation.

3. Application Timeframe & Return Process

• The Buyer must submit an after-sales application within7 working days upon receipt of goods, together with clear photos, videos showing defects and the order number.

• Our after-sales team will complete verification and problem assessment within 3–5 working days.

• Due to extremely high international logistics costs for cross-border returns from African regions, we prioritize replacement parts re-delivery and product exchange solutions over full goods return and refund to reduce customer cooperation costs and resolve after-sales issues efficiently.

• We reserve the right to reject and withhold processing for any goods returned by the Buyer without our written confirmation.

4. Allocation of Shipping Costs

• Liability attributable to us (quality defects, incorrect shipment, missing items): We bear all round-trip shipping charges.

• Liability attributable to the Buyer (wrong model selection, personal reasons, unintended purchase): The Buyer shall bear all shipping fees, handling charges and customs clearance expenses.

5. Refund Processing Cycle

After we receive and inspect returned goods to confirm compliance with return standards, refunds will be processed within 7–15 working days via the original payment channel. The actual arrival time of funds shall be subject to the settlement rules of international banks.

6. After-sales Warranty Statement

All auto spare parts listed on this website come with formal warranty services for corporate and individual customers. Within the warranty period, we provide free replacement and technical support for factory workmanship quality issues excluding man-made damage and installation errors. Artificial damage, improper installation, unauthorized modification and normal wear and tear are not covered by the warranty.

7. Interpretation of Policy

We reserve the right to reasonably interpret this Return & Refund Policy in accordance with applicable laws for all B2B and B2C cross-border transaction orders placed on this website.